Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to Via Nova Hostel.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website vianovahostel.com or contact us to inquire about or book a stay at our hostel in Jerash, Jordan.

By using our website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

When you contact us or submit a booking request through our website, we may collect the following information:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Booking dates
  • Number of guests
  • Any message or inquiry you send through the contact form or WhatsApp

This information is provided voluntarily when you contact us.

3. How We Use Your Information

We use your information only for purposes related to our hostel services, including:

  • Responding to your inquiries
  • Managing booking requests
  • Communicating with you about your stay
  • Providing customer support
  • Improving our website and services

We do not sell or rent your personal data to third parties.

4. Booking Communication

Via Nova Hostel currently handles booking confirmations primarily through WhatsApp communication.

When you contact us via WhatsApp or our contact form, the information you provide may be used to:

  • Confirm availability
  • Discuss booking details
  • Send reservation confirmations or updates

5. Contact Forms

If you submit information through our website contact form, the information you provide (name, email, phone number, booking details) is used only to respond to your inquiry.

6. Data Sharing

We do not share your personal information with third parties except when necessary to:

  • Comply with legal obligations
  • Protect the rights or safety of Via Nova Hostel, our guests, or authorities as required by law

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission can be guaranteed to be 100% secure.

8. External Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those external sites.

9. Minimum Age

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

10. Changes to This Policy

Via Nova Hostel may update this Privacy Policy from time to time. Updates will be posted on this page with a revised update date.

Booking, Cancellation & House Rules

(Via Nova Hostel – Jerash, Jordan)

1. Cancellation Policy

Guests may cancel their reservation up to 24 hours before the booking date without any charges.

If a cancellation is made less than 24 hours before the booking date, the booking is non-refundable.

Cancellations after this time may only be considered in exceptional circumstances and must include a valid reason. Approval of such cases is at the discretion of Via Nova Hostel.

2. Booking Confirmation

Bookings are confirmed through WhatsApp communication with Via Nova Hostel.

Guests must ensure that the booking details they provide (dates, number of guests, contact information) are accurate.

3. House Rules

To ensure a safe and respectful environment for all guests:

  • Alcohol is not allowed inside the hostel.
  • Drugs or illegal substances are strictly prohibited.
  • Any guest found using or possessing illegal substances will be asked to leave the hostel immediately without refund.
  • Guests must respect the property, staff, and other guests.

4. Minimum Age

Guests must be 18 years or older to make a booking or stay at Via Nova Hostel unless accompanied by a responsible adult.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Via Nova Hostel
Jerash, Jordan

Phone / WhatsApp: +962 789 417 804
Email: vianovahostel@gmail.com
Website: vianovahostel.com